Grow · Review Management
More genuine reviews, and a considered reply to every one.
Cloudstruct helps local businesses ask every real customer for a review, drafts responses for your approval, and reports reviews that appear to break Google’s policies through Google’s official process. The aim is a review profile that reflects what customers actually experienced.
We never remove genuine reviews or offer incentivized, gated, or fake reviews; reviews that appear to break Google’s policies (spam, fake, conflict of interest, off-topic) are reported through Google’s official process, and Google decides the outcome.
Who it’s for
- Local businesses whose reviews go unanswered, or get replies that read like a template
- Owners who know reviews matter but have no simple way to ask every customer
- Businesses with reviews that appear to break Google’s policies
- Operators with several locations that need consistent, approved responses
Problems we fix
What usually brings people to us
- Reviews that sit unanswered for weeks
- Replies that read like a template, or that argue with the customer
- Happy customers who were never asked for a review
- Spam or fake reviews that appear to break Google’s policies, with no report filed
What’s included
What Review Management covers
- A review-request template and a QR code or short link
- A simple way to ask every customer for feedback, not only the happy ones
- Responses to new reviews, drafted for your approval and written to sound like your business
- Policy reports through Google’s official process for reviews that appear to be spam, fake, a conflict of interest, or off-topic
- A monthly summary of the work done
How it works
From first call to ongoing care
01
Visibility Review
Including your review response rate, unanswered reviews, and three sample responses in your voice.
02
Written proposal
The scope and fees, in writing.
03
Access and review-request setup
Manager access and a request template, QR code, or short link.
04
Ongoing responses and reporting
Approved responses, policy reports where they apply, and a monthly summary.
How we charge
Monthly plan
A monthly plan scoped to your locations and review volume. Monthly plans have a 3-month minimum, then run month to month.
What the cost depends on
- Review volume each month
- The number of locations
- How quickly you want responses posted
- Setup of request templates and links
Every engagement
- A written quote before any work starts
- Changes approved in writing before they’re made
- You own your accounts, code, and content
Who you’ll work with
One point of contact, a team behind it
You get one point of contact from the first call through to ongoing care, with a small, senior team behind them doing the work. We have been building and supporting client systems since 2014, including a franchise’s operations platform and a corporate yoga company’s custom platform, each for more than a decade.
Cloudstruct was founded by Mark Dos Santos, who has also spent 15+ years leading ecommerce and technology teams in-house; his full background is on LinkedIn.
Common questions
How is the cost determined?
By your review volume and number of locations. The Visibility Review is free; after it, you get a written proposal before anything starts. Nothing is billed outside the written quote without your written approval.
Can you remove a bad review?
Not a genuine one. If a review appears to break Google’s policies, such as spam, a fake review, a conflict of interest, or off-topic content, we report it through Google’s official process. Google decides the outcome, and nobody can guarantee it.
How do you get more reviews?
Through a genuine feedback process. Every customer can be asked, you approve the responses, and nothing is bought or incentivized.
Do you guarantee more reviews or a higher rating?
No. We commit to the agreed work and clear reporting on it, not to a number of reviews or a rating.
Do responses go out without our approval?
No. Responses are drafted for your approval and written to sound like your business.
Is there a contract?
Monthly plans have a 3-month minimum, then run month to month.
How does this relate to Google Business Profile Management?
Review support is part of Google Business Profile Management. Review Management on its own suits businesses whose profile is already in good shape.
Cloudstruct Systems Ltd. provides independent management services and is not affiliated with, endorsed by, or sponsored by Google. Google and Google Business Profile are trademarks of Google LLC. Read Google’s guidance on working with a third party to manage your Business Profile.
Ready to talk about Review Management?
Tell us what you’re working with and we’ll give you a straight read, in writing.